ITEM SPECIALTIES' SHIPPING & RETURNS
 
 
Shipping:

1. When will my order be shipped?
We generally will process your order & ship in approximately one week, pending availability & credit verification. If a product is required by a certain date, this must be noted on your original order. Please allow 5 days for transit time.

2. How will my order be shipped?
We ship U.P.S. ground, unless another level of service is specified (i.e. U.P.S. air). Please allow 5 transit days for U.P.S. ground. PLEASE NOTE: U.P.S. charges $ 3.00 more per package for residential delivery. Additionally, any address corrections needed for delivery, resulting from incorrect info being supplied on your order, will result in a $ 10.00 additional charge to your credit card. We cannot ship to a P.O. Box.

3. What are the shipping rates?
According to U.P.S. published rates.

Returns & Exchanges:

1. How can I return an item?
If you are dissatisfied with a product, returns & exchanges are accepted only on items that have not been worn, altered, with tags attached, and in their original packaging. If a product arrives broken, please notify us immediately. You may return merchandise for credit or replacement/exchange within 14 days of receipt of the order. Returns are only accepted with a RETURN AUTHORIZATION. (Please see next paragraph).

2. How do I obtain a return authorization?
Please e-mail: itemspec@aim.com. State in your e-mail all pertinent customer information, the product(s) you wish to return, the reason for the return, and if you wish a replacement, exchange, or credit.

You will be e-mailed a RETURN AUTHORIZATION NUMBER (R.A.#). It is your responsibility to return the parcel, with a carrier of your choice. For your own protection, please include a copy of your original invoice & make a note of your tracking number, should you need to track your package.

PLEASE NOTE: We do not refund shipping charges.

3. When will my credit card be refunded?
Once your return is received, your refund or replacement item should be processed within 7 business days. (Your refund will be based on your original form of payment).

PLEASE NOTE: It may take additional time for your banking institution/credit card company to post the adjustment to your account.

4. Where do I send my return?
Item Specialties, Inc.
18484 Preston Rd., Suite 102
Dallas, TX 75252
Attn: Return Authorization # **________

(**Please fill in your R.A.#)

Prices and availability on this site are subject to change without notice. We reserve the right to make changes as necessary.

 


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